Shipping Policy

Shipping Information

By processing your payment and completing an order with us, you accept the following terms and conditions regarding the shipping and delivery of your order.

All orders are packed and shipped within *24 hours of placement, excluding weekends and public holidays. Sale periods may impact this time due to high volume. Orders placed after 8pm PDT each day from Sunday to Thursday, and on Fridays will be shipped the following business day.

All prices listed below are in USD.

SHIPPING METHODS

Orders shipping to the US are shipped via USPS, UPS or FedEx.

Orders shipping to outside of the US will ship via DHL.

Please note, processing delays due to; customs, public holidays, severe weather and courier transit errors are not within our control.

INTERNATIONAL CUSTOMS FEES

Custom fees, duties and taxes are collected and paid for at the checkout and remitted to your local Customs authority by our couriers. Every effort is made to ensure the correct amount is collected at the checkout, however Simply Lilly Boutique cannot guarantee no further fees may need to be paid upon delivery. Where possible, we will advise you of this at the checkout.

We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to your purchase.

Simply Lilly Boutique is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. We do not offer refunds for these costs.

If an order is refused by a customer due to customs duty, taxes and/or fees, the parcel will be held for 2 weeks. If these fees are not paid in this time the parcel will be abandoned. Subsequent fees may be applied to any refund if eligible. Simply Lilly Boutique is not responsible for refunding or handling of an abandoned order.

ORDER TRACKING 

Once your order is packed and leaves our store, an email will be sent to the email address entered when the order was placed. This email will provide the tracking number so you can track the progress of your order.

ADDITIONAL INFORMATION 

Delivery times can change depending on the time of the year, holiday periods, weekends and severe weather. We are not responsible for lost or stolen packages or packages delayed in transit.

Simply Lilly Boutique does not provide refunds to customers for failure to pay duties and taxes associated with their order.

It is the customer’s responsibility to provide the correct shipping/delivery address for an order. If the wrong delivery address is provided, Simply Lilly Boutique may not be able to offer reimbursement for this package.